Effective: 8 September 2026
Where we ship
We ship to all 50 US states, including Alaska and Hawaii. Alaska and Hawaii have the remote-area surcharge described below. We do not currently ship to US territories, APO/FPO addresses, or addresses outside the United States.
Our garments and footwear are made to order by our production partner in China and shipped to you internationally. They are not stocked in a US warehouse.
How long your order takes
Your order is made after you place it, so the wait is longer than for stocked goods. Three things happen in sequence: we send your order to production, your items are manufactured, and they are shipped to you.
We normally submit orders for production within 24 hours of purchase, often within eight. That is not when your order ships: your items still have to be made. Manufacturing and transit times vary by product. Supplier holidays, customs processing and carrier delays all affect delivery, and items in one order may arrive separately.
We do not offer rush orders, and we cannot guarantee arrival by a festival, event, holiday or other particular date. Please allow generous time when ordering for an occasion.
Shipping charges
Shipping is calculated before you pay, from the items and quantities in your cart.
| Shipping band | First item | Each additional item |
|---|---|---|
| Light | $9.95 | $3.95 |
| Medium | $15.95 | $8.95 |
| Heavy | $19.95 | $16.95 |
For mixed orders we charge the highest applicable first-item rate once, then each remaining item's own additional-item rate.
Standard shipping is free when your merchandise subtotal is $200 or more after discounts. For Alaska and Hawaii orders below $200 in merchandise after discounts, a $22.47 remote-area surcharge is added to the shipping rate above. Standard shipping remains free at $200 or more, including Alaska and Hawaii. Any supplier shipping cost above the amount quoted at checkout is covered by us.
Duties and customs
Duties are prepaid, and no customs payment is expected at delivery. If a carrier asks you for one, contact support@aethyrdancer.com with the notice before paying. We will investigate with our production partner. If a verified import charge turns out to be unavoidable, we will cover it. Please contact us even if you have already paid, so we can review the charge against your receipt.
Tracking and delays
We will email tracking information when it becomes available. A tracking number or a shipping label does not necessarily mean the carrier has the parcel yet.
If we cannot ship within the timeframe we gave you, we will tell you, give you a revised estimate when we have one, and offer cancellation and a refund for unshipped goods as required by law. We will not treat an estimate as licence to leave an order unresolved.
If tracking stalls or your order does not arrive when expected, contact us. We will investigate and coordinate the resolution; you do not have to deal with our production partner yourself.
Address mistakes and missing deliveries
Please check your delivery address before paying, and again in your confirmation email. Contact us immediately if it needs correcting. We will correct it without charge while fulfilment still allows, but cannot guarantee a change after your order has been submitted for production.
If an incorrect address you supplied makes delivery or recovery impossible, a replacement may require payment of the verified, unrecovered production and shipping costs. We will explain those costs and get your agreement before charging anything. You are not responsible for correction costs caused by an error by us or by our partner.
If tracking says delivered but you cannot find the package, contact us. Please check with household members, building reception and any safe delivery location first. We will review the delivery evidence rather than refusing a report because of its tracking status. Confirmed misdelivery will receive a remedy. Theft after a correctly completed delivery is reviewed case by case, and we do not promise a free replacement for every such case. Nothing here limits your statutory rights.
For damaged or incorrect items, see Returns, Refunds & Order Problems.