Effective: 8 September 2026
Made to order: please choose carefully
We do not accept returns or exchanges for change of mind, ordinary fit issues, or choosing the wrong size. Please check the size chart, material description and fit notes on the product page before ordering.
That does not exclude a manufacturing defect, receiving the wrong item or size, or a garment that materially differs from its advertised measurements. Your statutory rights are unaffected.
Cancellations and changes
There is no guaranteed cancellation or change window, because orders move into production quickly. Contact support@aethyrdancer.com immediately if you need help and we will try to make the change while fulfilment still allows it. This does not remove cancellation or refund rights arising from our failure to fulfil an order, or from applicable law.
Damaged, defective, misprinted, or incorrect items
Please inspect your order promptly. Report shipping damage within 72 hours of delivery, and printing, manufacturing or incorrect-item problems within seven days of receipt, wherever you can. These reporting requests help us investigate quickly and pursue a supplier claim. They do not limit your statutory rights.
Email support@aethyrdancer.com with your order number, which item is affected, a description of the problem, and clear photographs. For shipping damage, include the outer packaging and the shipping label. Photograph the enclosed shipping list or product QR code too, if you have it. Please keep the item and its packaging while we review.
Send your report even if you cannot supply every photograph or the packaging has gone: just tell us what is missing. We may ask for more evidence afterwards.
We aim to respond within 24 hours, including weekends and holidays. Investigation and resolution can take longer, and we will tell you what happens next.
Replacement or refund
We review the problem with our production partner and arrange a replacement or a refund as appropriate. Our partner ordinarily selects the remedy under its own claims process. We remain your point of contact, and we will provide any remedy required by law. We will not require you to take store credit where a refund is due.
An approved replacement for a covered problem carries no additional production or shipping charge. Replacements take time to make and ship; we will give you an estimate rather than promise immediate delivery.
When we refund a covered item, the refund is based on what you paid us, not on our supplier's wholesale price. It covers the item's price, any sales tax charged on it, and the shipping attributable to it. If a whole order is refunded for a covered problem, we refund the whole payment, including original standard shipping and any tax. Refunds go back to the original payment method, and your bank or card provider may add time after we issue one.
Do not send anything back without instructions
Contact us before returning any item. We normally start with photographs. If a physical return turns out to be necessary for a covered defect or error, we will send instructions and a prepaid return method. Please do not post merchandise to our mailing address, or to any address printed on the package, without authorisation.
For address errors, delayed parcels, or items marked delivered but missing, see Shipping & Delivery. We may offer goodwill assistance outside this policy in an individual case; an exception does not change the policy for future orders.